FAQ'S

Home FAQ'S

Frequently Asked Questions

Get Answers to Your Burning Questions!

Product Information

  • 1. What makes your non-stick coating different?

    Our cookware features a professional-grade non-stick coating that is engineered for superior performance and durability. Unlike standard non-stick cookware, our cookware is free from harmful heavy metals, such as lead and cadmium, and does not contain PFOA, ensuring a safer and healthier cooking experience.

  • 2. How safe is your non-stick cookware?

    Safety is our top priority. Our non-stick cookware is rigorously tested to ensure it is free from toxic substances like PFOA, lead, and cadmium. By avoiding these harmful chemicals and metals, we offer a cookware option that you can use with confidence, knowing it's safe for you and your family.

Usage

  • 1. Can this cookware be used on all types of cooktops?

    Yes, our non-stick cookware is designed for compatibility with all types of cooktops, including gas, electric, and induction. The versatile design ensures that you can enjoy the benefits of our high-quality non-stick surface, regardless of your kitchen setup.

  • 2. Is your non-stick cookware oven-safe?

    This cookware is oven safe up to 280’.

Care and Maintenance

  • 1. How do I care for and maintain the non-stick coating?

    To preserve the integrity and performance of the non-stick coating, we recommend hand washing with mild detergent and warm water. Although our cookware is designed to be durable, using gentle utensils made of wood, silicone, or plastic can help maintain the surface. Avoid using metal utensils or abrasive cleaning tools that could scratch the coating.

  • 2. What should I do if the non-stick coating starts to wear off?

    Our non-stick coating is designed for long-lasting performance with proper care. However, if you notice any signs of wear or degradation, please discontinue use. We offer a warranty on our cookware; contact our customer service for assistance with returns or exchanges according to our warranty policy.

  • 3. Do you offer a warranty on your cookware?

    Yes, we provide a limited warranty that covers manufacturing defects and issues not caused by normal wear and tear. Please visit our website or contact our customer service for detailed information about our warranty terms and conditions.

  • How environmentally friendly is your cookware?

    We are committed to environmental sustainability. Our non-stick cookware is not only free from harmful heavy metals like lead and cadmium, but we also follow eco-friendly manufacturing practices to reduce our environmental impact.

Ordering and Shipping

  • 1. What shipping options are available?

    We offer standard, expedited, and priority shipping options to meet your needs. Delivery times and costs vary depending on the shipping method selected and your location. Please refer to our shipping page for detailed information.

  • 2. How do I calculate shipping costs?

    Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination and selected shipping method. You can view an estimate of the shipping costs at checkout before finalizing your purchase.

  • 3. Do you offer free shipping?

    Yes, we offer free standard shipping on orders over $75. This offer is valid for shipping within the continental United States. Please visit our shipping information page for details on qualifying orders.

  • 4. Can I track my order?

    Yes, once your order has been shipped, you will receive an email with a tracking number and a link to track your package online. You can also track your order by logging into your account on our website.

  • 5. How long does shipping take?

    Shipping times vary depending on the selected shipping method and your location. Standard shipping typically takes 3-7 business days, while expedited and priority shipping options offer faster delivery times. Please note that processing times should also be considered when estimating the arrival of your order.

  • 6. Do you ship internationally?

    Yes, we offer international shipping to select countries. International shipping rates and delivery times vary. Please be aware that additional customs fees, taxes, or duties may apply, which are the responsibility of the customer.

  • 7. What happens if my order is damaged during shipping?

    If your order arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue, whether it be through a replacement, return, or refund. Please provide photos of the damaged item(s) to assist with the process.

  • 8. Can I change my shipping address after placing an order?

    If you need to change your shipping address, please contact us as soon as possible. We can update the address if the order has not yet been shipped. Once an order is in transit, we are unable to change the shipping address.

  • 9. What should I do if my order hasn’t arrived by the expected delivery date?

    If your order hasn't arrived within the expected timeframe, please check the tracking information for any updates. If there are no updates or if the package is delayed, contact our customer service for assistance. We will help locate your order and provide updates.

  • 10. Are there any shipping restrictions?

    Shipping restrictions may apply to certain products due to their size, weight, or the regulations of the destination country. We will notify you at checkout if there are any restrictions affecting your order.